Terms and conditions

Article 1 — Definitions

1.1 LOF: Liberation of Facilitation, established in Amsterdam, Chamber of Commerce (KvK) 96163356.

1.2 Programme: any training, workshop, deep dive, webinar or other learning offer that LOF provides, including Liberation of Facilitation, Liberated Leader and in-company trajectories.

1.3 Participant: the natural person who takes part in a programme.

1.4 Client: the party that enters into the agreement with LOF and settles the invoice. This may be the participant themselves or their employer or client.

1.5 Materials: all documents, workbooks, presentations, scripts, working methods, recordings and other content that LOF makes available in the context of a programme.

Article 2 — Applicability

2.1 These conditions apply to every offer of LOF and to every agreement between LOF and a client.

2.2 Deviations apply only if LOF has confirmed them in writing.

2.3 General or purchasing conditions of the client are expressly rejected by LOF, unless LOF has accepted them in writing.

2.4 If a provision is null or voidable, the remaining provisions remain in force. LOF and the client then replace the provision in question with a valid provision that comes as close as possible to its intention.

Article 3 — Registration and formation

3.1 All offers of LOF, including prices and dates on the website, are without obligation as long as the agreement has not been concluded.

3.2 A registration is usually preceded by an introductory or intake conversation. LOF selects participants on the fit between the programme and what the participant comes to gain and bring, and may reject a registration without giving reasons.

3.3 The agreement is concluded at the moment LOF confirms the registration in writing or by email.

3.4 Placement takes place in the order of confirmed registrations. If an edition is full, the participant may be placed on a waiting list.

Article 4 — Prices

4.1 All amounts are in euros and exclusive of VAT, unless expressly stated otherwise.

4.2 For the Liberation of Facilitation programme, accommodation costs at the venue are not included in the programme price. LOF states these costs separately and as accurately as possible; it concerns an estimate based on the venue's rates.

4.3 The programme price includes all materials, including the materials of the Liberated Leader programme.

4.4 Travel costs, any individual coaching with third parties and other personal expenses are at the participant's expense.

Article 5 — Payment

5.1 LOF invoices after confirmation of the registration. The payment term is fourteen days after the invoice date, and the invoice must in any case be settled before the start of the programme.

5.2 Payment in instalments is open to discussion and is recorded in writing in advance.

5.3 In the event of late payment, the client is in default by operation of law. LOF may then charge the statutory commercial interest and the extrajudicial collection costs.

5.4 LOF may suspend participation as long as a due invoice remains unpaid. The payment obligation continues to exist in that case.

5.5 If the employer or client does not pay, the participant remains jointly and severally liable for payment, provided the participant has also entered into the agreement.

Article 6 — Right of withdrawal for consumers

6.1 If the participant enters into the agreement as a consumer, i.e. not in the exercise of a profession or business, a cooling-off period of fourteen days after confirmation applies. Within that period the agreement may be dissolved without giving reasons and without costs.

6.2 If the programme begins within those fourteen days and the participant still wishes to start, LOF asks for express consent for this. The participant thereby waives the right of withdrawal as soon as the programme has begun.

6.3 Most participants enter into the agreement from their business or via their employer. In that case this article does not apply and the cancellation conditions of Article 7 apply.

Article 7 — Cancellation by the participant

7.1 Cancellation is possible only in writing or by email. The date of receipt by LOF counts as the cancellation date.

7.2 In the event of cancellation, the client owes the following fee, calculated over the programme price:

7.3 Accommodation costs are passed on in accordance with the cancellation conditions of the venue, even when LOF charges the participant nothing or only a partial amount under 7.2.

7.4 If a participant interrupts or terminates the programme during its course, there is no right to a refund. In special circumstances, for example prolonged illness, LOF seeks a suitable solution in consultation, such as participation in a subsequent edition.

7.5 The participant may be replaced by someone else, provided that person meets the admission criteria and LOF consents in advance in writing. LOF does not charge any costs for this.

Article 8 — Cancellation or change by LOF

8.1 LOF may cancel an edition if fewer than eight participants have registered. LOF announces this no later than three weeks before the start date and fully refunds amounts already paid.

8.2 In the event of illness or force majeure on the part of a facilitator, LOF provides an equivalent replacement or LOF reschedules the day or days in question. This gives no right to a refund or compensation.

8.3 LOF may adapt the content, working methods and order of a programme if this benefits the quality or if the group asks for it. The nature, level and objective of the programme remain the same.

8.4 LOF may change the venue to a location of comparable quality.

8.5 LOF has no further liability than refund of the amount paid in the event of cancellation, save in the case of intent or conscious recklessness.

Article 9 — Delivery of the programme

9.1 LOF endeavours to deliver the programme carefully and to the best of its judgement. LOF's obligation is a best-efforts obligation, not an obligation of result: the outcome depends to a significant extent on the commitment and openness of the participant themselves.

9.2 The participant is expected to attend the workshops, carry out the preparation and interim assignments and take an active part.

9.3 The certificate is awarded to participants who have attended all workshops and successfully completed the master assessment. In case of absence, LOF seeks in consultation for a way to make up the missed part; if that is not possible, LOF may decide not to issue the certificate.

Article 10 — Confidentiality

10.1 What participants share about themselves, their organisation or their clients during a programme is confidential. LOF handles it carefully and does not share it with third parties, including the employer paying the invoice.

10.2 The same is expected of participants. By taking part, the participant undertakes to treat what others bring into the group as confidential and not to share it outside the group.

10.3 LOF sometimes takes photographs during programmes for its own communication. This happens only if the group consents in advance, and a participant may always indicate that they do not wish to appear in them.

Article 11 — Intellectual property and use of the materials

11.1 All intellectual property rights in the programmes and the materials rest with LOF or its licensors.

11.2 The participant receives a non-transferable licence to use the materials in their own professional practice, with their own clients. This is expressly the intention of the programme: the participant takes the Liberated Leader programme home to apply it.

11.3 Not permitted is: selling, publishing or disclosing the materials; presenting them as one's own material; providing them to third parties to work with; or using them to offer a competing training or train-the-trainer.

11.4 When citing the source, the participant credits Liberation of Facilitation as the origin of the working method or model in question.

11.5 After completion, participants may call themselves an alumnus or alumna of Liberation of Facilitation. They may not present themselves as a teacher, faculty or representative of LOF, unless LOF has consented to this in writing.

Article 12 — Own responsibility

12.1 Our programmes go deep. Participants work with personal patterns, beliefs and emotions. Participation is at one's own responsibility.

12.2 A LOF programme is not therapy, not a medical or psychological treatment and not a substitute for it. If a participant has a mental or medical condition or is under treatment, the participant reports this in advance, so that it can be considered together whether participation is appropriate at that time.

12.3 The participant determines for themselves how far they go in an exercise and may at any time indicate that they do not wish to take part in a component.

12.4 Components delivered by third parties, such as breathwork or body-oriented work, are followed at one's own responsibility. LOF selects these facilitators carefully.

Article 13 — Liability

13.1 LOF's liability is limited to the amount the client has paid for the programme in question, and in any case to the amount that LOF's liability insurance pays out in that case.

13.2 LOF is not liable for indirect damage, including consequential damage, lost profit, missed savings and damage due to business interruption.

13.3 LOF is not liable for damage resulting from incorrect or incomplete information provided by the participant or client.

13.4 LOF is not liable for loss of or damage to participants' property at the venue.

13.5 The limitations in this article do not apply in the case of intent or conscious recklessness by LOF.

13.6 Claims lapse twelve months after the participant or client became or could have been aware of the damage.

Article 14 — Personal data

14.1 LOF processes personal data as described in the privacy statement on liberationoffacilitation.com. privacy statement.

14.2 If LOF processes personal data on behalf of the client in the context of an in-company trajectory, the parties conclude a data processing agreement for this.

Article 15 — Complaints

15.1 Complaints about the delivery of a programme are reported by the client or participant as soon as possible, and at the latest within two months of completion, by email to LOF.

15.2 LOF confirms receipt within five working days and responds substantively within four weeks. If more time is needed, LOF informs the parties within that period.

15.3 Complaints are treated confidentially and recorded. If the parties cannot resolve the matter together, the dispute may be submitted to the competent court in accordance with Article 16.

Article 16 — Applicable law

16.1 Dutch law applies to all agreements between LOF and the client.

16.2 Disputes are submitted to the competent court in the district of Amsterdam, unless a mandatory statutory provision designates another court.